Refund policy

Shipping Policy

Processing Time

All items are handmade to order. Production time is typically 14 business days after payment and receipt of all required materials, photos, clothing items, or design approvals.

Production times may increase during holidays, peak seasons, or due to supply delays.

Orders are shipped via USPS, UPS, or another carrier selected by us.

Once an order has shipped, customers will receive tracking information when available.

We are not responsible for delays caused by:

• Shipping carriers

• Weather events

• Natural disasters

• Incorrect shipping addresses provided by the customer

If a package is lost or arrives damaged, customers should contact us within 5 business days of delivery. We will assist with carrier claims when possible.

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Custom and Personalized Items

Because our products are custom-made and personalized, all sales are final.

We do not accept returns or exchanges on:

• Keepsake sweatshirts

• Personalized embroidery items

• Custom apparel

• Custom digitized designs

When customers provide garments, baby clothes, uniforms, blankets, or other materials for keepsake projects, they understand that:

• Items may be cut, sewn, embroidered, or altered permanently.

• Materials cannot be restored to their original condition after production begins.

• We are not responsible for normal wear, age-related deterioration, weak fabric, stains, or hidden damage that may occur during the creation process.

Orders may be canceled within 24 hours of purchase for a full refund, provided work has not begun.

After production has started, cancellation requests may be subject to charges for:

• Labor already completed

• Materials purchased

• Digitizing or design work performed

If we make an error such as:

• Incorrect spelling that differs from the approved order form

• Wrong thread color from the approved selection

• Incorrect garment size ordered by us

We will repair, replace, or remake the item at our expense whenever possible.

We are not responsible for errors resulting from information provided by the customer, including:

• Misspelled names

• Incorrect dates

• Wrong garment sizes requested

• Incorrect shipping addresses

Refunds will not be issued for customer-provided errors.

If there is a problem with your order, please contact us within 7 days of delivery. We will work with you to find a reasonable solution whenever possible.

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Customers are responsible for:

• Sending clean, smoke-free clothing whenever possible.

• Verifying all information submitted on the order form.

• Understanding that garment placement and design layout are determined by the creator unless otherwise requested.

Because every keepsake sweatshirt is unique, exact placement and appearance will vary based on the clothing provided.

By placing an order, the customer acknowledges that keepsake items are custom creations and understands that no two items will be identical.